Refund policy

Return & Refund Policy

Last updated: April 22, 2026

At lunujs, we want you to be fully satisfied with your purchase.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging

You will also need the receipt or proof of purchase.

To start a return, please contact us at:
📧 KhaiAlina9973@outlook.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.

You can always contact us for any return-related questions using the email above.

Damages and Issues

Please inspect your order upon receipt. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)

We also do not accept returns for:

  • Hazardous materials
  • Flammable liquids or gases

If you are unsure whether your item is eligible, please contact us.

Please note:
We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item
  2. Place a new order once the return is accepted

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must be:

  • Unused
  • In original condition and packaging
  • Accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return, and inform you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 KhaiAlina9973@outlook.com